The Department of Pediatrics is accepting eReferrals!

Deputy Head of the Department of Pediatrics and Chair of the Division of General Pediatrics Dr.Headshot of Dr. Richard van Wylick Richard van Wylick says he is looking forward to seeing more practitioners take advantage of the eReferral services in the future. “We’re hoping more people will use it, as more referring doctors use it, we can expand what services within the Department are available for eReferral,” he says. “Right now, the main groups we’re using it for are general pediatric referrals and soon pediatric gastroenterology. But once we have an established pattern of using it, we hope to expand it Department-wide. We’ve got plenty of referrals, we’d love to receive them electronically.” 

Dr. van Wylick says there are several benefits to using eReferrals. “The elimination of the need for faxing is there, and the opportunity for us to customize the information that helps us properly triage referrals in a way that we can make sure the right patients get in in the right time frame is there. There’s an opportunity to customize that information by building in prompts in the eReferral process and by family doctors referring providers to attach that information directly from their EMR at the time of referral rather than going back and forth, he says.” Dr. van Wylick adds that this keeps the process moving along and also allows the Department to more easily provide information that would help the patient during the triage of referrals so the physicians can communicate back to the referring doctor with a quick message related to the referral much more readily. “It also provides real-time updates to patients and the referring physicians on the status of the referral- when to book and with whom, and to provide customized instructions back to the referring doctor and the patient on what to expect from their appointment and what to bring,” he says. There is also a benefit of being able to easily redirect referrals to the most appropriate service within Pediatrics. “Within our own Department, we can redirect things electronically and seamlessly. There’s an advantage there to make sure people are seen by the right physician.” 

Overall, Dr. van Wylick hopes to see more eReferrals come through the Pediatrics Department. “I think it has the tremendous potential to be very efficient and effective.”