May 2023 Wellness Corner: Update on the “Breaking the Rules for Better Care” pilot project

The International “Break the Rules for Better Care” Week ran this year from Feb 13-17. This is an initiative run in 20+ countries annually, coordinated by the Institute for Health Care Improvement, and it is a time to ask staff a somewhat offbeat question: “If you could break any rule in the service of a better experience for patients or your co-workers, what would it be, and why?”

Growing SEAMO’s virtual eConsult clerk pilot project

Sending eConsults has never been easier in the Southeast region thanks to SEAMO’s virtual clerk pilot project. In its initial stages in February 2022, this project launched with seven primary care providers (PCPs) from across the region and one clerk to triage eConsults to specialists in Ontario. The project’s process is the virtual eConsult clerk submits the eConsults and retrieves the response on behalf of the PCPs. Currently, the pilot project has expanded to 28 PCPs and added another clerk in operation.